tag:blogger.com,1999:blog-12745308.post2790678413939573949..comments2023-11-03T08:07:48.191-03:00Comments on The Daily Rant: The Waiting (And Waiting, And Waiting, And Waiting) GameThe Daily Ranthttp://www.blogger.com/profile/10489187226759792239noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-12745308.post-29883799367126169982014-06-07T13:24:07.817-03:002014-06-07T13:24:07.817-03:00Both of you deserve one of my treasured Atta Girl ...Both of you deserve one of my treasured Atta Girl Awards, you for patience unwarranted in the face of deliberately bad customer service, and Ed for taking matters into his own hands.<br /><br />I wrenched on the first truck I ever drove, replaced lower end and wheel bearings, shift tower, trailer brakes, most of the wiring and electrical components with my 2nd-hand pair of coveralls and hair tucked under a ball cap. Drivers would saunter by to "help" but left when I explained in detail what I doing. They weren't mechanics and I wasn't as helpless as they imagined. ALWAYS I had within reach a mallet or cab jack for the insistent "helpers." <br /><br />Nowadays, when I run across customer service "trainees" I put on my best smile and explain I'm a journalist and VERY interested in such matters, asking them to carefully spell their name for me and announcing I'll just look it up myself, etc. <br /><br />Writers like you reach a vastly wider audience than their marketing wizards ever could, as you're not confined to trade publications. <br /><br />Carry on bringing The Truth to the World. Atta Girl, both of you. Ms Hansonhttp://fraidicat2.blogspot.com/noreply@blogger.comtag:blogger.com,1999:blog-12745308.post-66597285085641635962014-06-07T11:30:33.989-03:002014-06-07T11:30:33.989-03:00You're lucky Ed can fix things. I used to cha...You're lucky Ed can fix things. I used to change the oil and grease my truck, change fuses and tires if needed. But with no way to take a shower after getting all messy and I'm not a mechanic, so many times you're just at their mercy. It's also amazing the difference in service between dealerships. Some are great and others just don't care. They know they have you and it's not costing them anything to keep you waiting. Then when done dispatch wants the load there yesterday. Trucking is the epitome of the "hurry up and wait" game. Gotta love it!Heather Tnoreply@blogger.comtag:blogger.com,1999:blog-12745308.post-18058120117333218092014-06-07T04:36:44.423-03:002014-06-07T04:36:44.423-03:00JILL: Thank you. I think I'll Tweet it. At ...JILL: Thank you. I think I'll Tweet it. At least if they don't respond, others will see it and maybe think twice about taking their truck in for service at this location.<br /><br />DEE: I wouldn't doubt that. Some of the waiting areas are disgusting. The pet hair was bad enough, but bed bugs would send me through the roof.The Daily Ranthttps://www.blogger.com/profile/10489187226759792239noreply@blogger.comtag:blogger.com,1999:blog-12745308.post-29867349140382447622014-06-06T21:21:38.467-03:002014-06-06T21:21:38.467-03:00So maddening and just plain unexcusable. I was re...So maddening and just plain unexcusable. I was reading a trucker forum thread, where this lady had to wait forever in a Freightliner lounge, well she left infested with bed bugs from one of their lounge chairs.<br /><br />DeeAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-12745308.post-61991899544014756822014-06-06T18:29:24.988-03:002014-06-06T18:29:24.988-03:00Excellent post. You should email it to their corp...Excellent post. You should email it to their corp. office.Jillhttps://www.blogger.com/profile/18293161415970867966noreply@blogger.com