Fish, chicken, fresh mozzarella, fruits, and veggies. You may remember how much I love this store. I wrote about it here and here and here.
After we checked out, Ed made a comment to me about their shopper's club card. A shopper's club card?? Why didn't I know they had a shopper's club card? How is that possible?? My friend, Marlaina, knew about the card. But then, she would. She has a collection of them from all over the country, and informed me the Wegmans card was one of her first.
I marched back into the store, took my receipts to the customer service desk and asked the woman if anything I bought would have been discounted with the card and if so, can I sign up for one? Nothing I bought was eligible for the discount, so I just signed up for the card.
After she handed me the card, she told me they had a free gift for me just for signing up. She walked away and came back with a reusable shopping bag. I was thrilled. I'm a total bag whore (reusable and otherwise). I have one from Italy that's four years old. I have one from Nordstrom that I got with a recent purchase. I have another from my mother's health care provider. I just love them. They're lightweight, perfect for toting things, and fairly strong. The Italy one has been used extensively and doesn't show any signs of wear. Not bad for a bag that's made of what, plastic?
But that wasn't even the best part. Inside were two other gifts. The Wegmans Menu Magazine (a $4.99 value) which I was eyeing before I checked out, and a bottle of Wegmans Garlic and Herb Basting Oil (a $6.49 value). With the bag, that makes three things I'll actually use. Way to keep your customers happy, Wegmans!
Freightliner should take a page out of their book.
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2013: Preparing For Race Fans
2012: Hunka Hunka Burning Locatelli
2011: Thirteen Years. That’s How Long It Takes To Get A Cap And Gown.
2010: That’s The Ticket!
2009: Farm It All!
2008: Eddie Kinda In Berlin Friday
2007: How To Get Blown Three Times In Four Days
2006: Tell The Truth, The Whole Truth, And Nothing But The Truth
2005: Slim Fast
2 comments:
Salena, I've written to you previously, I live just up the road from Wegman's organic farm on Canandaigua Lake. Let me share a story about Wegman's customer service...while shopping at Wegman's on a Saturday morning with my 9 year old daughter a few weeks ago, they were sampling the new crop of cherries and offered us a a taste, my daughter politely declined and mentioned she preferred strawberries. We moved on. A few minutes later while at the fish counter, the young woman who was sampling the cherries tracked us down and handed us a bowl of sliced strawberries, fork, napkin and a huge smile! THAT is customer service. I also shared with my daughter the picture you posted of the ‘stained glass street’ guess what we’ll be looking for…keep up the great posts…love ‘em!
Yes, I remember you commenting in the past! And I remember being jealous that you live not only near a Wegmans, but near a Wegmans farm!! LOL
What a great shopping story. It's exactly that kind of action that solidifies a great shopping experience. And what did it cost them - a paper plate and a few strawberries? Invaluable! And smart.
I do love that store! Thanks for sharing the 'stained glass street' post, thanks for reading, and most of all, thanks for commenting!!
Have a great weekend!
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